A Layered Approach to AI in the Contact Center
No matter what technology you have in place today, our software empowers organizations to deliver AI driven customer interactions and achieve operational efficiencies previously unheard of.
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Our Customers
We work with skilled and experienced partners that can assist you before, during and after implementation.
Reduce Cost per Call by 60% or more
Fully automate and resolve standard customer service issues over the phone and other channels.
Speech Analytics Included
Every interaction with a customer or prospect should create data that helps you build a relationship. With IVAn, data from every customer interaction is stored in our Conversations Database, and is immediately available for analysis in our award winning Spectra Intelligence Portal.
Not your average Bot
Xaqt’s IVAs are based on a unique combination of AI technologies that learn from interactions with customers and continuously improve.
Connect your existing systems and automatically discover the opportunities
Infuse your tribal knowledge to bring context to interactions
Design fluent and engaging conversations with your customers
Integrated insights deliver intelligence for the entire enterprise
